Information for new staff

Before you arrive, you'll receive an email with your University account details.

Once you've activated your account, your username will grant you access to your work laptop, your email and other University systems.

Find out about any upcoming planned maintenance on the IT Services Twitter or check service status.

Staff member getting help beside printer

Microsoft 365

You get access to Microsoft 365 for free as a University staff member, including Office applications and productivity tools. Check if your colleagues are available for meetings with the scheduling assistant in Outlook or look up their telephone number in active directory.

Your staff desktop

File storage

Your home drive allows you University storage for your personal files. Read file storage guidance.
Your shared drive lets you access your School or Unit's files. These permissions will be arranged before you start.
File storage is also available through OneDrive. Once uploaded, you can access these files on any device.

Printing

Scan, print and copy documents from over 60 locations around the University. See all locations.
Use your staff card to retrieve documents from the printer.
Costs will be charged to your School or Unit.

Software

Use the software center to install and remove applications.
Launch software on any device using the University app store, Apps Anywhere.
Request additional software through the IT Service Desk if you need it.

students on quad - 750

IT security

The University expects staff members to be proactive to safeguard your account and data.

Multi-factor authentication

Add an extra layer of security to your account by setting up a second factor, like the Duo smartphone app.

Report phishing

Let the IT security team investigate fraudulent emails by forwarding them to phishing@st-andrews.ac.uk.

Get IT help

The IT Service Desk will be your main point of contact for all computer, internet and other IT-related issues. You can reach the IT Service Desk through the following ways:

IT Self Service
Email: itservicedesk@st-andrews.ac.uk
In person in the Main Library or Walter Bower House

Staff inductions

If you've joined a professional service unit in the past month, IT Services will get in touch to organise a one-to-one induction.

IT help desk in the main library

Virtual private network

If you're connected to public wifi, use the virtual private network to securely access University resources.

Password self-service

Password self-service lets you reset your password yourself if you forget it later.

Staff ID cards

Report problems and request changes to your staff card using online forms.

Data support

Let us know if you come across data which needs to be updated and find out what you can update yourself.