Repairs and maintenance

This page provides guidance on how to report a fault along with information on health and safety inspections, right of entry, and maintenance.  

Reporting a fault

Please report any defects, minor repairs or light-bulb replacements to your residence management team as soon as possible. The preferred method of reporting (in person, by phone or by email) will be available in your residence.

If the problem is urgent (for example, a burst pipe) and occurs outside of office hours, you can report the issue to your wardennial team. If it cannot wait until they come on duty, please contact University Security Team on +44 (0)1334 46 8999.

If reporting by email, please including your name, room number and as much detail about the fault (including its location) as possible. 

If you fail to report a fault and further damage is caused as a result, you will be responsible for repaying any costs incurred. 

Health and safety inspections

We will carry out inspections of each bedroom at least once a year. The purpose of these inspections (apart from enforcing the Health and Safety Policy) is to ensure that the fabric and furnishings of the buildings are sound and not damaged in any way because of occupant misuse.

You will be charged for any damage to the fabric of the building and may have prohibited or misused items confiscated (see a list of prohibited items). 

Right of entry

Whenever possible and practicable, 24 hours’ notice will be given of any visit to student rooms other than by the residential manager, warden, assistant warden, or Director of Residential and Business Services or their deputies.

The privacy of residents will be respected at all times, but the University reserves the right of entry at any reasonable time by authorised personnel in the course of their duties. A visiting card indicating the reason for the visit will be left in the room. The only exception to this is the annual health and safety inspection, which has to be carried out without any notice being given.

Maintenance for postgraduate accommodation

Since postgraduate accommodation is occupied all year round, it may be necessary for us to ask students to move to alternative accommodation while essential maintenance or reinstatement work is carried out.

Students will be given advance warning of this and, wherever possible, work will be scheduled during the summer months when alternative accommodation is available.