What will happen at your first appointment with Student Services

Email confirmation and documentation 

After making your appointment, you will receive an email confirmation and some documents that you will need to complete before your appointment.  

The email will tell you how to access your appointment or change it if you need to. 

If you have an appointment with the Disability team, the first session will be different. 

Your information 

Your first appointment with Student Services is a consultation session where your adviser will gather information and an understanding of your situation and will collaboratively work with you to identify some helpful next steps. Information will include: 

• your doctor’s details 
• your emergency contact details 
• what you expect from your appointment and the support services 
• questions to assess any risks
• your background details. 

Support options 

After providing your details, you will decide with your adviser what support options will be best for you. These may include:  

• Wellbeing chat 
• Life coaching 
• Mental health session 
• Group or workshop support 
• SilverCloud (online cognitive behavioural therapy) 
• Self-help resources 
• Referrals to other areas of Student Services like disability, money advice, or international advice 
• Referrals to local specialist support  

Your adviser will explain next steps, help you access the agreed support and let you know if there will be a wait time for your next appointment.