Changing website content

Content which is uploaded to the University website must be regularly checked and, where relevant, updated. Requests for changing content typically fall into ad hoc or urgent content amends.

If new content or web pages need to be created, find out more about content creation and adding new pages to the website.

Removing and deleting content

Pages should not be deleted or made inactive by content coordinators, even if an equivalent page exists. This is because this is likely to break website links. Contact the Digital Communications team by emailing itservicedesk@st-andrews.ac.uk if a page is no longer required, and the team will remove the page and amend any links across the wider University website.

Content coordinators may remove content from a page without deleting the page; however, the content coordinators should consider the user before doing so. It may mean that the page needs to be renamed or moved to a different section of the website. Please contact the Digital Communications team if you have any questions or concerns.

If a content knowledge holder is aware that a piece of content is out of date or factually incorrect, they should contact the content coordinator within their team or department to request this content is changed. Content coordinators will make these ad hoc content amends as soon as they reasonably can.

If requested changes to the website fall outside the remit of a content coordinator, they will be instructed to send their content request to itservicedesk@st-andrews.ac.uk.
There may be times that there is an urgent need to add or update content on the website. In these circumstances, the Digital Communications team will waive the usual process for creating content.

Urgent amendments are those which:
- a content coordinator cannot complete
- cannot wait for the regular content updates at the end of each month
- protect the reputation of the University
- ensure web content is in line with consumer protection legislation (CPL).
If an amendment is required immediately, this must be communicated to the Digital Communications team by a director, head of department, or head of School.
1. Contact a web editor (see contact details) to explain the scope of the new content or the content update and the reason for its urgency.
2. The Digital Communications team decides according to the following criteria:
  - Is there an immediate user need for this content?
  - Are there consequences of not adding this page immediately?
  - Is this the location the user would expect to find the content within, or does this content already exist elsewhere on the website?
  - Does this content fit with the wider business objectives?
3. Email digitalcommunications@st-andrews.ac.uk to send through any required copy, images or media library files.
4. The Digital Communications team will then immediately create a page or edit an existing one with the provided content. In this instance, Digital Communications will make the change instead of the content coordinator who would usually update that section of the website.
5. The Digital Communications team will QA the content before immediately publishing the required page or pages.
6. The Digital Communications team will communicate that the new content is published to the director or head of department as soon as it is live, also copying in the relevant content coordinators and other members of staff who need to be informed.

Changing website content

Removing and deleting content

Ad hoc amendments

Urgent content amendments