Biography
Professor Graeme McLean is a Professor of Marketing within the Department of Management at St Andrews Business School. Professor McLean's research and teaching interests lie within digital marketing with a focus on behavioural science. In particular, he actively explores how consumers behave and interact with technology and the influence technology can have on service provision.
Prof McLean's research is published in world leading academic journals including but not limited to the Journal of Travel Research, Journal of Business Research, Annals of Tourism Research, European Journal of Marketing, Psychology and Marketing, Information Technology and People, Technological Forecasting and Social Change, Computers in Human Behaviour, Tourism Management and the International Journal of Contemporary Hospitality Management.
Prof McLean disseminates his research at Internationally recognised conferences such as the Academy of Marketing Science, Marketing Theory and Practice, EMAC, QUIZ, SERVSIG, the Academy of Marketing and the Society for Marketing Advances. Additionally, his research has been covered in mainstream media including The Times, The Herald, the Scotsman, the Independent, and the Conversation. He has also been interviewed on BBC radio Scotland and invited to Channel 4 regarding his work on dynamic pricing and augmented reality in marketing.
Additionally, he collaborates closely with industry through funded PhD scholarships, KTP projects and Innovation vouchers. His research has been funded by several international organisations including Arnold Clark, UKRI, British Academy, Innovate UK, Scottish Enterprise, and the Saudi Rae'd fund. Since 2018, he has attracted surplus of £1 million in funding.
Prof McLean holds editorial positions and often serves as track chair at International academic conferences. He currently holds a Visiting Professor position at King Faisal University in Saudi Arabia. In 2021-2022, he was an invited scholar at Edinburgh University and delivered a series of lectures on Digital Marketing.
Prof McLean introduced the first MSc programme in Digital Marketing Management at a research-intensive University. Accordingly, he has advised the development of such programmes at other leading UK and International Universities. He has designed such programmes to combine the latest academic research with industry perspectives.
Prof McLean is also the author of the internationally leading online textbook and courseware 'Digital Marketing Fundamentals', produced by Digi Marketing Edu.
Before joining the department of management at St Andrews Business School, Prof McLean was a Professor of Marketing at the University of Strathclyde. He previously studied at the undergraduate and postgraduate level at the University of Strathclyde where he obtained his PhD.
Teaching
Prof McLean teaches at the undergraduate and postgraduate level. He is actively engaged in embedding digital marketing education across programmes. At the postgraduate level Prof McLean has experience of teaching on MSc programmes, MBA programmes and doctoral programmes.
Research areas
Prof McLean’s research focuses on consumer behaviour, technology interaction, and the impact of digital innovations on service provision. From a behavioural science perspective, his research explores the psychological and cognitive drivers behind decision-making in digital environments, shaping a deeper understanding of how technology influences experiences, decision making and services. Much of his ongoing research focuses on how technology is changing consumption and society and how individuals are evolving with and adopting artificial intelligence.
Selected publications
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Open access
Revealing the double-edged sword: introducing the Technology and Consumer Well-being Paradox Model
McLean, G., Krey, N. & Barhorst, J. B., 1 Jan 2025, In: Psychology & Marketing. 42, 1, p. 5-20 16 p.Research output: Contribution to journal › Review article › peer-review
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Exploring the role of automated touchpoints in B2B customer journeys: 13th SERVSIG Conference
Lehto, S., Alexander, M., McLean, G. & Jaakkola, E., 8 Jun 2024.Research output: Contribution to conference › Abstract › peer-review
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Personalising the consumer experience using an AI-driven hybrid recommender system: 13th SERVSIG Conference
Ang, M. H., McLean, G. & Halvey, M., 7 Jun 2024.Research output: Contribution to conference › Paper › peer-review
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Augmented Reality Digital Assistants (ARDAs): 48th Academy of Marketing Science (AMS) Annual Conference 2023
McLean, G., Marriott, H. & Barhorst, J., 17 May 2023.Research output: Contribution to conference › Paper › peer-review
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Augmented reality brand experiences (ARBEs): the role of imaginative involvement & episodic memory in fostering brand loyalty: an abstract
Barhorst, J. B., McLean, G., Krey, N. & Evanschitzky, H., 14 Mar 2023, Optimistic marketing in challenging times - serving ever-shifting customer needs: Proceedings of the 2022 AMS annual conference, May 25-27, Monterey, CA, USA. Jochims, B. & Allen, J. (eds.). Cham: Springer Nature, p. 229-230 2 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Chapter
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Digital tourism consumption: the role of virtual reality (VR) vacations on consumers’ psychological wellbeing: an abstract
McLean, G. & Aldossary, M., 14 Mar 2023, Optimistic marketing in challenging times - serving ever-shifting customer needs: Proceedings of the 2022 AMS annual conference, May 25-27, Monterey, CA, USA. Jochims, B. & Allen, J. (eds.). Cham: Springer Nature, p. 143-144 2 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Chapter
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Examining the impact of Access-based Service (ABS) on psychological ownership in the automotive industry: Frontiers in Service 2023 - From Romans to Robots
Shakeel, S., McLean, G. & Wilson, J., 15 Jun 2023.Research output: Contribution to conference › Paper › peer-review
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Open access
Examining the influence of virtual reality tourism on consumers' subjective wellbeing
McLean, G., AlYahya, M., Barhorst, J. B. & Osei-Frimpong, K., 1 Mar 2023, In: Tourism Management Perspectives. 46, 11 p., 101088.Research output: Contribution to journal › Article › peer-review
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Open access
Exploring mental time travel experiences and their influence on behavioral intentions and learning
Barhorst, J. B., Krey, N. & McLean, G., 3 Jul 2023, In: Psychology and Marketing. 40, 8, p. 1615-1633 19 p.Research output: Contribution to journal › Article › peer-review
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Exploring pre-purchase engagement in digital B2B settings: Naples Forum on Services 2023
Lehto, S., Alexander, M., McLean, G. & Jaakkola, E., 9 Jun 2023.Research output: Contribution to conference › Paper › peer-review