Education and Student Experience
About the Education and Student Experience
The Education and Student Experience is part of the Principal’s Office and is headed by the Vice-Principal Education (Proctor) who has responsibility for all matters relating to teaching, learning and assessment across the University, as well as Student Services, the Graduate School, student discipline and a range of student-facing areas such as the Chaplaincy and the Students’ Association.
The Proctor is supported by the AVP Dean of Learning and Teaching and Provost and the Director of Student Experience.
Ros Claase - Director of Student Experience
Email: dirstudexp@st-andrews.ac.uk
Location: Walter Bower House
Ros’s role is to coordinate a coherent student experience strategy across the University, enabling all our students to thrive and develop over the course of their studies. She works in close partnership with academic and professional services teams across the University to develop and deliver projects that enhance the student experience. Ros joined the University in summer 2021, having spent a decade at the University of Edinburgh in a variety of student experience and change leadership roles. She started her career in financial services, working across the UK, Europe and further afield, having completed her undergraduate degree in Modern and Medieval Languages at the University of Cambridge.
Nicola Milton - Head of Education Policy and Quality
Email: nam6@st-andrews.ac.uk
Location: Walter Bower House
Nicola provides leadership on a broad range of educational and quality activities which enhance the student experience at the University. She works in close partnership with the Vice-Principal Education (Proctor), decanal team and professional services teams to develop and deliver projects that enhance the quality of the student experience. Nicola joined the University over 20 years ago, having spent a period at the University of Dundee in a variety of management and HE roles. She started her career in public relations working in Edinburgh, having completed her undergraduate degree in History at the University of Dundee.
Deputy Head of Education Policy and Quality
TBC
Location: Walter Bower House
Dr Brian Ho - Academic Policy Officer (Taught Degrees)
Email: kth3@st-andrews.ac.uk
Location: Walter Bower House
Brian is responsible for the development and implementation of education strategy and policy with regards to taught degrees within the University. The role holder is also Clerk for the University Learning and Teaching Committee, and line manages the Administrative Officer supporting Good Academic Practice. Brian came to Fife via Hong Kong, where he grew up and did an undergraduate degree in Philosophy and Translation Studies at the University of Hong Kong. He completed his MLitt and PhD in Philosophy at the Universities of St Andrews and Stirling, lecturing in both institutions in law, politics, and philosophy, serving as Programme Manager (Undergraduate Degrees) at INTO University of Stirling, before returning to St Andrews in 2022.
Ros Campbell - Academic Policy Officer (Quality)
Email: rc42@st-andrews.ac.uk
Location: Walter Bower House
Ros develops policy and guidance and contributes to a range of review activities to enhance learning and teaching and the student experience. She provides advice, guidance and support to academic and professional services staff on matters relating to academic quality and standards. Ros completed her undergraduate degree in Psychology with Business Management at Queen Margaret University before spending a year in Australia. She holds postgraduate diplomas in Information Technology and Human Resource Management from the University of St Andrews and Edinburgh Napier University, and a postgraduate certificate in Counselling Skills from Abertay University. Ros started her career in Human Resources, working as an HR Advisor in Edinburgh and an Academic Staff Developer at St Andrews before joining the team in 2017.
Karen Murphy - Academic Policy Officer (Quality)
Email: km105@st-andrews.ac.uk
Location: Walter Bower House
Karen has a key role in ensuring the University meets internal and external requirements for quality assurance and academic standards. She contributes to the management and enhancement of institution-led and external review activities and is the Clerk to the Academic Monitoring Group. Karen studied as a mature student completing a BSc Hons in Psychology at Abertay University in 2019. She has worked with the University since 2012 before joining the Education Policy and Quality team in 2018.
Sandro Eich - Academic Policy Officer (Quality)
Email: se56@st-andrews.ac.uk
Location: Walter Bower House
Sandro's role is to lead and support projects which deliver and enhance the University’s Education and Student Experience strategic priorities. This involves ensuring the University meets its own and external education quality assurance requirements, as well as contributing to the development of policy. He is the Clerk for Academic Assurance Group and sits on the CELPiE Steering Group. Before coming to St Andrews, Sandro graduated with a BA in English Studies and Linguistics, and an MA in English and Comparative Studies from the University of Cologne. He studied at University College London and moved to St Andrews to start his PhD in 2020. Sandro also works as Interdisciplinary Education Research Assistant (Postgraduate) for the Graduate School for Interdisciplinary Studies, where he develops initiatives to support the academic development of interdisciplinary St Andrews PhD researchers.
Connel Greenhorn - Academic Policy Officer (Quality)
Email: cjg28@st-andrews.ac.uk
Connel is currently responsible for supporting and coordinating all evidence and documentation required for the upcoming Tertiary Quality Enhancement Review. He will work closely with students, staff and the Students' Association to support their involvement in the review process and will help to communicate and plan the various stages involved. He will also provide operational, administrative and logistical support to the institution in all activities related to the new Tertiary Quality Enhancement Framework, supporting initiatives linked to student partnership and engagement. Connel has an MA (Hons) degree from Heriot Watt University in Geography, and was the Vice President Education at Heriot Watt University Student Union. Connel has also undertaken non-executive director positions, involvement with external quality reviews and also management within retail.
Dr Jennifer Norris - Academic Policy Officer (Digital and Student Experience)
Email: jln3@st-andrews.ac.uk
Location: Walter Bower House
Jennifer is responsible for the development and implementation of educational and student experience strategy and policy within the University. Working with colleagues across the institution, the role provides advice and support on education policy matters related to the University’s online programmes. Originally from the suburbs of Washington, D.C., Jennifer studied Spanish at Oxford, teaching at Magdalen College School before completing a DPhil in Medieval Spanish literature in 2018. She then joined St Andrews as an administrator, first in Student Services and later the School of Modern Languages, before joining the Education and Student Experience team in 2021.
Hazel Grapes - Administrative Officer
Email: hrg5@st-andrews.ac.uk
Location: Walter Bower House/St Leonard's College
Hazel’s primary role is that of St Leonard’s College Coordinator, working alongside the College’s Executive Officer to provide effective day to day functions and administration for the College and the Old Burgh School. She is the first point of contact for postgraduate related enquiries from staff, students and stakeholders. Hazel is responsible for the College’s student experience activities and works alongside the Community Assistant to provide events and activities which benefit the postgraduate community intellectually and socially.
In addition to this, Hazel is also responsible for supporting the AVP Dean of Learning and Teaching with the processing of Stage 1 Academic Appeals. She also provides administrative support to the Associate Deans and Associate Provosts, including supporting groups reporting to the Education Strategy Management Group.
Hazel has a BA (Hons) in Business Management and joined the University in 2018 in the University of St Andrews Business School, formerly known as the School of Management, then joining the College in 2021. She has a wealth of experience from previous roles in both the private and public sectors with a specialism in people focused roles.
Catriona Young - Administrative Officer
Email: cmy3@st-andrews.ac.uk
Location: Walter Bower House
Catriona is responsible for the operation of the University’s academic misconduct process and supports the Head and Deputy Head of Education and Policy and Academic Policy Officers to carry out key administrative processes in the office. This includes creating content and updating the website, budget management and maintaining education policies in Governance Zone. Catriona has a broad range of senior administrative experience, including GP practice, clinical drug research and medical education. Catriona joined the University in 2018 where she worked as a teaching coordinator in the School of Medicine. She graduated with an MA (Hons) in Cultural History from Aberdeen University.
Laura Palmer - Administrator
Email: lmp24@st-andrews.ac.uk
Location: Walter Bower House
Laura provides administrative support to the Academic Policy Officers, particularly relating to the University’s key quality monitoring and enhancement processes. They also support the Academic Policy Officer’s (Quality) in all aspects of academic monitoring, in particular the administration of University-led Reviews of Learning and Teaching. After graduating from Napier University with a BSc (Hons) Mathematics and Business Economics, Laura worked in Local Authority, and has extensive project management experience. Laura joined St Andrews as an Administrator in 2020.
Dr Kostas Zafeiris - Executive Officer to St Leonard's College
Email: kz1@st-andrews.ac.uk
Location: Old Burgh School, St Leonard's College
Kostas's role is to support the University in achieving its strategic aims for postgraduate provision across all levels. He advocates for the interests of postgraduates throughout the University and works towards the advancement of postgraduate education, research, and student experience. As Executive Officer to St Leonard's College, he is dedicated in creating a vibrant and intellectually stimulating community for all postgraduate students, fostering both academic and social activities. Additionally, Kostas provides support to postgraduate students by overseeing the review and management of the University's scholarships and funding programs related to postgraduate study.
Kostas was a postgraduate student at St Andrews and a member of St Leonard's College. After completing his PhD, he taught as a Lecturer at Queens University Belfast. Since re-joining the University of St Andrews, he has taught and worked as Academic Support Officer at the School of History, and as Project Manager during the Senate Efficiency Review programme, leading the development of the Advising system. He then held the role of Registry Manager (Student Journey and Projects).